Refund Policy

1. Introduction

We strive to ensure complete satisfaction with our academic writing services. This Refund Policy outlines the circumstances under which you may be eligible for a refund and the process for requesting one.

By placing an order with us, you agree to the terms of this Refund Policy. Please read it carefully to understand your rights and obligations.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

2.1 Full Refunds

You may be eligible for a full refund in the following cases:

• Duplicate Payment: If you accidentally paid for the same order twice.
• Cancellation Before Assignment: If you cancel your order before we assign a writer to it.
• Inability to Deliver: If we are unable to assign a qualified writer to complete your order.
• Missed Deadline: If we fail to deliver your order by the agreed deadline and you no longer need the paper.
• Quality Issues: If the completed paper substantially fails to meet the requirements specified in your order and cannot be rectified through revisions.

2.2 Partial Refunds

You may be eligible for a partial refund in the following cases:

• Cancellation After Assignment: If you cancel your order after a writer has been assigned but before the order is completed, a refund may be given minus compensation for the work already done.
• Late Delivery: If we deliver your order after the agreed deadline but you still accept the paper.
• Partial Quality Issues: If part of the paper does not meet your requirements but other parts are satisfactory.

2.3 Non-Refundable Situations

Refunds will not be issued in the following situations:

• If you have approved the final paper.
• If you request changes that were not included in the original instructions.
• If you fail to provide necessary information or materials required to complete your order.
• If you claim quality issues but are unable to specify how the paper fails to meet your original requirements.
• If you have already used the paper or submitted it.
• If you request a refund after the refund eligibility period (see Section 3).

3. Refund Request Period

You must submit your refund request within the following timeframes:

• Quality Issues: Within 7 days after the delivery of your paper.
• Late Delivery: Within 7 days after the delivery of your paper.
• Duplicate Payment: Within 30 days after the payment was made.

Refund requests submitted after these periods may not be considered.

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team through your client account, email, or live chat.
2. Provide your order number and the reason for your refund request.
3. Include any relevant evidence or documentation to support your request (if applicable).

4.2 Review Process

Once we receive your refund request, we will:

1. Review your request and the details of your order.
2. Examine any relevant evidence or documentation provided.
3. Consult with the assigned writer and/or quality assurance team if necessary.
4. Make a decision based on the terms of this policy.

We aim to complete this review process within 5-7 business days.

4.3 Refund Payment

If your refund request is approved, we will process the refund through the same payment method you used to make the original payment. Depending on your payment provider, it may take 5-15 business days for the refunded amount to appear in your account.

5. Dispute Resolution

If you disagree with our decision regarding your refund request, you may appeal the decision by responding to the refund decision email within 7 days of receiving it. Your appeal will be reviewed by a different customer service representative, and a final decision will be made within 7 business days.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. If we make changes, we will notify you by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes your acceptance of the new Refund Policy.

7. Contact Us

If you have any questions about this Refund Policy, please contact our customer support team at [contact email].